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FAQ

Only eSIM-friendly handsets/devices support you to use our eSIM service:

●iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone Pro, iPhone 11 Pro Max, iPhone SE2020, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 Mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 Mini, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 14 Plus
● Samsung Galaxy S21+ 5G
● Samsung Galaxy S21 Ultra 5G
● Samsung Galaxy Note 20 FE 5G
● Samsung Galaxy Note 20 FE
● Samsung Galaxy Note 20 Ultra, Ultra 5G
● Samsung Note 20+
● Samsung Fold LTE model
● Samsung Galaxy Z Flip
● Samsung Galaxy S20, s20+ and S20 Ultra (Single SIM Nano-SIM and/or eSIM models)
● Samsung Galaxy Z Fold2 5G
● Samsung Galaxy Fold
● Google Pixel 5
● Google Pixel 4a
● Google Pixel 4
● Google Pixel 3 & 3XL ( Limited support )
● Huawei P40 and P40 Pro (purchased outside mainland China)
● Oppo Find X3 Pro (purchased outside mainland China)
● Motorola Razr (2nd Gen)
● Motorola Razr (1st Gen)

iPhones purchased from mainland China do not support eSIM.

 
 
By taking easy steps as below, our eSIM makes your iPhone/iPad the truly global device:
  • 1. Purchase the eSIM data package on this website and get the QR code by email (before your using).
  • 2. Go to your iPhone/iPad [Settings] > [Cellular].
  • 3. Tap on [Add Cellular Plan].
  • 4. Use your iPhone/iPad to scan the QR code that we provided.
  • 5. Choose [Continue] and get the mobile data plan.
More questions about Dual SIM (with an eSIM), please check these images/videos, or the official document on Apple’s website: https://support.apple.com/en-us/HT209044
Because our system needs to check your order, and it takes a certain amount of time to prepare the QR code.
  • If you purchase the plan on the day of the destination or the next day, the plan will be sent to your email address within 12 hours after the order is placed.
  • If you purchase 2 days or more in advance, we will send it to you in advance one day in advance.
Sorry you cannot. When you use your phone to scan the QR code for the first time, the binding has been established, and other phones cannot no longer scan and use the QR code. In addition, One QR code cannot be scanned multiple times, and the scan will not work if the number of scans exceeds the limits.
It is a normal behavior that a pop up message “Uncertified Data Plan/Uncertified Cellular Plan” will be there in some countries and regions before a new iOS is released by Apple later this year. Please just simply press “OK” to continue the eSIM installation process accordingly.

Yes, you can still use your SIM card after installing the eSIM, in fact you can even use both cards simultaneously, your primary card for calls and message, and the eSIM for Internet.

We only offer eSIM-based Mobile Data Services.
We suggest removing the eSIM from your phone after use, just in case your nano-card cannot function correctly. Please go to [Settings] – [Cellular] – Choose the eSIM/mobile data plan you added – Remove [Cellular Plan].
You will not be able to check your data usage now. The feature will be added later. Currently you might go to [settings – cellular] on your iPhone/iPad to find out how much cellular data that you’re using. More information, please see the official document on Apple’s website: https://support.apple.com/en-us/HT201299